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Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion. |
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| General Questions | |
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Answers to general questions on purchase, registration and upgrade, etc.
Q: How long will it take to get your supporting response? A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately. Q: How can I get the free trial version of the software? A: Download the software you want from our website and install it. When you perform the software, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version. Q. What payment options are available? A: Online purchase our softwares via SWREG is easy. Payment Options: - Credit Cards via Secure Online Ordering –(Recommended) Instant Delivery! - UK cheque, US check, Post cheque. - Bank wire / International Money Order. - PayPal. Q. Is your online order form secure? A: Yes, it is 100% secure. Our secure server at SWREG, is an veteran ecommerce company. If you have concerns about purchasing online, please take a read about security measurestaken to protect your credit card information. Q: How to purchase your product and how long will I receive the license code after I complete the purchase? A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below). Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use. Q: Why I didn't receive the license code for several hours after my purchase? A: There are several possible reasons: 1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there. 2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you. 3. You provided invalid Email address when you ordered the software. If you are under one of the last two situations, please contact our Sales Team at sales@backuptrans.com to get assistance. Q: How to register my software? A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Registration" in Tools menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration. Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it. Q: I entered the license code you sent to me, but the software said "Registration info is invalid". Why? A: There are several possible reasons for the failed registration. 1. This is caused by entry error. You'd better copy and paste the license code to avoid a type. And please don't add any blank before or after the code. 2. License code is for the old version, but you use it to register upgrade version. 3. You order or download wrong product, such as mix up Backuptrans Android to iPhone SMS Transfer and Backuptrans iPhone to Android SMS Transfer. 4. You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own. Q: I lost my license code, can you send it again? A: Sure. Please write to us at sales@backuptrans.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased, etc.) which will enable us to find your order in our database in time. Q: If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade? A: You can always get normal update version of the software for free. You can click "Check for updates" in Tools menu to check and get the update version from our website. Your original license code is still valid for the update version. Q: I am worried about my private information and I dislike paying online. Do I have other means to purchase your product? A: You don’t need to worry about that. Our payment platform is secure. If you don’t like to pay online, you can choose SWREG platform to purchase. They allow you to use Credit Card by Fax or Phone. Q: Am I entitled to a refund? A: You can find certain conditions to apply for a refund here. |
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