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Perfect after-sale service is another highlight of Backuptrans Studio. We will always be concerned with the customer's disputes associated with our products. As the shareware provider, we apply "try-before-buy" regulation, which allows you to try the product before purchase to make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version. |
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| If you are in one of the following situations, we will offer unconditional refund | |
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A. Refund requirement caused by purchasing: 1. Purchase wrong product by mistake and then purchase the correct one from our company at once. We will refund the wrong purchase if you require it. 2. Purchase same product twice at the same time and have no will of exchange any other product. We will refund one of them. B. Refund requirement caused by registration information Wrong registration information is sent to you due to our system problem, so you cannot perform the full function. Furthermore you have no further need of the software. Once we confirm all these situations, we will perform refund if you require that. C. Refund requirement caused by product problem 1. If there are serious bugs in our product, which affect your normal use, we will perform refund after confirmation of this problem by our support team. 2. If your purchased product cannot meet your needs due to the wrong or blurry description on our website, we will exchange with the one that can meet your needs first. We can refund it if your require that. |
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| If you are in one of the following situations, we can't refund you. | |
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A. Refund requirement caused by purchasing: Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won't perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof. If customer purchases wrong product from our website, and then purchases so-called correct product from other company, we won't perform refund. B. Refund requirement caused by registration information: Failed registration of software is caused by customer's wrong perform, and the registration information has proved valid, we won't perform refund if customer requires it. C. Refund requirement caused by product problem: Neither reading the product introduction on our website nor trying product before purchase, have customers just thought the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won't perform refund if customer requires it. Customer purchases wrong product which can't be supported by his computer operation system, such as Mac user purchases Windows version software. If we have similar software for correct OS, we would like to exchange product for customer. If we don't have, we are sorry for that the refund can't be performed. Customer purchases wrong product from our affiliate website or purchased product can't meet some of customer's need due to the wrong or blurry product description on affiliate website, we won't perform refund if customer requires it. Customer needs to contact affiliate where the product is purchased from to seek for solution. D. Refund requirement is made long after the purchase: Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than 30 days, no matter due to what reason refund is required, we won't perform refund. Hope you can understand this. |