Get an error 'Failed to load (Apple Mobile Device) framework.'? You need to install/update the latest version(v12.1 or above) iTunes on your computer. The following tutorial will show you how to connect iPod iPhone iPad with iOS to Backuptrans Successfully.
Part One:
If you haven't installed iTunes on computer, please just download and install the latest version iTunes on computer.
You can download the latest version iTunes from the following link:
http://www.apple.com/itunes/download/
Part Two:
If you have installed iTunes on computer, please follow these steps:
Step 1: Temporarily shut down anti-virus and firewall software on comouter.
Step 2: Open Control Panel, Programs and Features (or Add and Remove Programs), and go to the uninstall section.
Step 3: Remove the following Apple products in this order:
Step 4: Restart computer.
Step 5: Go to Apple.com and download newest version of iTunes.
iTunes download link:http://www.apple.com/itunes/download/
Step 6: Reinstall iTunes on computer.
Done! After install or reinstall iTunes on computer, you can connect your iOS device to Backuptrans software without error.
If you have any question, please contact us at support@backuptrans.com.
